Returns & Exchanges
At Jewells, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return policy for all unworn apparel and accessories. Items must be returned in their original condition with all tags attached to be eligible for a full refund.
Initiate Your Return
Visit our online returns portal with your order number and email address to select the items you wish to send back.
Pack Your Items
Securely place the items in their original packaging, ensuring all designer tags and hygiene seals are intact.
Ship It Back
Print your prepaid shipping label from the portal and drop off your package at any authorized carrier location.
Receive Your Refund
Once our quality control team inspects the items, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing