Frequently Asked Questions
Everything you need to know about your Jewells shopping experience.
How should I care for my Jewells pieces?
To maintain the brilliance of your jewelry, we recommend avoiding contact with perfumes, lotions, and water. Store your pieces in the provided microfiber pouch to prevent scratches and oxidation.
What materials are used in your jewelry?
We use high-quality materials including 18k gold plating over sterling silver, ethically sourced gemstones, and hypoallergenic stainless steel to ensure longevity and comfort for sensitive skin.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International shipping can take between 7-14 business days depending on your location and customs processing.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging. Please note that for hygiene reasons, earrings are final sale unless they arrive damaged.
Do you offer a warranty on your products?
Yes, all Jewells items come with a 12-month warranty covering manufacturing defects. This does not cover accidental damage, normal wear and tear, or loss.
Can I track my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress in real-time.